Terms of Sales

1. Applicability of General Conditions of Sale 
1.1 Each order placed with VIAMADEINITALY or any of its affiliated companies by means of the Internet shall be governed by the present Terms and Conditions of Sale. They shall apply to the exclusion of all other conditions. By placing an order, you acknowledge that you have read, understood and accepted, without reserve, the present Terms and Conditions of Sale. 
1.2 By using this website, you also accept and agree to be bound by our Terms of Use and Internet Privacy Policy. VIAMADEINITALY invites you to read them carefully before using the services provided on this website. 
1.3 VIAMADEINITALY reserves the right, at any time, to modify the present Terms and Conditions of Sale by posting a new dated version on this website. By placing an order after VIAMADEINITALY has posted a new version of its Terms and Conditions of Sale, you agree to be bound by that updated version.

2. Registration 
2.1 When you register on this website, you must ensure that the mandatory registration information you provide is correct and complete. 
2.2 Please inform VIAMADEINITALY about changes of address or other modifications by updating your personal details on the website without delay.

3. Password 
3.1 When registering to use this website, you will be asked to create a password. You must keep this password strictly confidential and not disclose it or share it with anyone. 
3.2 You are fully responsible for the use of your password and any orders placed under it, even without your knowledge. 
3.3 If you know or suspect that someone else knows or has used your password, you should notify VIAMADEINITALY immediately.

4. Orders 
4.1 By placing an order through this website, you make an offer to purchase the products you have selected under these Terms and Conditions of Sale.  All products sold on this website are offered by Wholesalers (so called “Suppliers”) in a Drop Shipping agreement. This means that VIAMADEINITALY is not the owner of any of the products available on this website. VIAMADEINITALY acts only as an intermediary between the wholesaler and the customer. The payment of the products will be forwarded to the wholesaler after the 14 day return period has lapsed. VIAMADEINITALY is in no way responsible for the quality, quantity or correctness of the products offered by the wholesalers.
4.2 Orders you place with VIAMADEINITALY on this website are subject to minimum and maximum quantity limitations. VIAMADEINITALY offers its products on this website within the limits of its available stocks.
4.3 VIAMADEINITALY reserves its right to modify the ordered quantity after the order is placed due to availability restrictions.

5. Order Confirmation
5.1 The order you place on this website will not constitute a binding contract unless and until VIAMADEINITALY transmits a confirmation that the products have been shipped by e-mail. 
5.2 VIAMADEINITALY reserves the discretionary right to refuse orders, notably in relation to creditworthiness, fraud, money laundering or unpaid orders.
5.3 The data registered by VIAMADEINITALY constitutes full proof of the order and the entire transaction. The data registered by the payment system constitutes full proof of the financial transactions.

6. Prices
6.1 The prices payable for the items you order are those displayed on this website on the date you place your order, exclusive of VAT and delivery charges.
6.2 VAT tax (for Italian customers only) and delivery charges and will be billed at the rates indicated on this website on the date you place your order, calculated notably in function of the size of the order and the delivery method you select. 
6.3 VIAMADEINITALY reserves the right to modify its prices and delivery charges at any time and to cancel a contract in case of writing, printing or calculation errors.

7. Customs Duties
7.1 When ordering products for international delivery to countries other than those where VIAMADEINITALY originates its shipments, you are the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. 
7.2 You may be subject to import duties and taxes that are levied once the merchandise reaches your country. Any additional charges for customs clearance must be borne by you. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information.

8. Delivery
8.1 All orders confirmed by VIAMADEINITALY will be delivered to the delivery address you specify when placing your order.
8.2 VIAMADEINITALY does its utmost to ensure a prompt delivery of your products. Please note that the products are stored at the warehouse of the wholesaler which might cause a delay in the order processing.
8.3 Deliveries can only be made to the countries specified on this website.
8.4 The shipping cost displayed on this website include a door-to-door delivery. However, import taxes and duties are not included in the shipping quotation. This does only apply for orders outside the European Trade Union. All orders within the EU are tax and duty free.

9. Verification of Merchandise
9.1 It is your responsibility to verify the quantity and condition of the merchandise upon delivery. 
9.2 In case you find one or more of the products damaged, missing or different from the one you ordered, you must contact us within 5 days after you received your order. The articles will be exchanged or returned at our expenses or refunded if the article is no longer available. After the 5 day period orders are deemed correct and accepted.
9.3 Please note that the products offered for sale on viamadeinitaly.com may divert slightly in terms of image and colors due to the Internet browser or monitor used. This does not constitute the right to return the products as indicated in 9.2.
9.4 Upon the delivery of the order, you are responsible to check carefully the condition of the parcel. In case of a damage (crushed parcel, package opened, etc.), you must refuse the delivery immediately by stating an anomaly to the courier. Only if done correctly damages inside the parcel can be refunded or exchanged.

10. Returns
10.1 You have the right to return your order within 14 days after delivery. The costs for the return shipment are borne by the customer. The delivery address for the return shipment will be communicated by email since the products must be returned to the wholesaler’s warehouse. All our wholesalers are located in the territory of Italy.
10.2 VIAMADEINITALY will only accept returns of merchandise in their original condition and packaging.
10.3 Once the products reach our warehouse and are confirmed to be in the same state they were initially shipped, we will issue a refund to your original payment method within 5 business days. The return postage will be at your charge.

11. Payment
11.1 An order summary is sent to you by email with the receipt of your order.
11.2 The commercial invoice will be send in a second email upon shipment of your roducts.
11.3 Payment by credit card or Paypal is immediately due and payable. Your credit card details will be encrypted for security purposes and in no event will they be saved on our platform.
11.4 VIAMADEINITALY reserves the discretionary right to refuse payments, notably in relation to creditworthiness, fraud, money laundering or unpaid orders.
11.5 Payment is permitted only from the countries available on this website.

12. Cancelling or changing an order
12.1 Orders that are placed and paid are deemed confirmed and final. If you wish to cancel or change your order you must contact our customer service within 24 hours after your order was placed (service@viamadeinitaly.com). After 24 hours the order will be automatically processed and shipped.

13. Warranty
13.1 Products purchased on this website are guaranteed by the pursuant to the specific terms and conditions listed in the original product documentation.  The main characteristics of products are shown on viamadeinitaly.com on each product page.
13.2 Please consult your product documentation for detailed information on the warranty, which is without prejudice to any of your imperative statutory legal rights.

14. After-Sales Service
14.1 If you encounter any problems or have any questions concerning the functioning, maintenance or after-sales service of your products, please contact VIAMADEINITALY by email at service@viamadeinitaly.com for advice and assistance.

15. Limitation of Liability
15.1 The photographs and texts illustrating and describing the products on this website are non-contractual and for information purposes alone. VIAMADEINITALY shall not be liable in case of errors or omissions in the photographs or texts displayed on this website. 
15.2 For international deliveries to countries other than those where VIAMADEINITALY originates its shipments, VIAMADEINITALY shall have no liability if the products do not comply with the laws and regulations of the country of delivery or in case of electrical or other product incompatibility. 
15.3 Without limiting the scope of these General Conditions of Sale, no claim of any kind, whether as to products delivered or non-delivery of products, or otherwise, shall be greater in amount than the purchase price of the products in respect of which damages are claimed.


16. Force Majeure
16.1 VIAMADEINITALY will make every reasonable effort to fulfill its obligations. However, VIAMADEINITALY cannot be held responsible for delays or failure to deliver caused by circumstances beyond its reasonable control. Such circumstances include strikes, wars, natural catastrophes or any others that make impracticable the production, transportation or delivery of products. 
16.2 In the event of delay, VIAMADEINITALY will perform its obligations as soon as reasonably possible, and it reserves the right to allocate any remaining product supply among customers in a fair and reasonable manner.

17. Applicable Law and Forum
17.1 The present General Conditions of Sale are governed by the law of Italy. 
17.2 The exclusive forum is Padova, Italy.